How to create your user to send requests to the support team

Did you try to contact our support team and a screen appeared asking you to log in?

This isn’t an error. To open tickets, track their progress, and view your request history, you need to have an account in the Help Center.

The good news is that creating your account is quick—and you only need to do it once.

Before you start

• Use a valid email address (preferably your corporate email or the one already registered with us).

• Make sure you have access to your inbox so you can confirm your registration.

📝 How to create your user

1. In the top right corner of the Help Center, click Sign in.

2. In the window that opens, click Create account (at the bottom).

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3. Enter your name and email address.

4. Click Create account.

5. Check your inbox and open the email we sent you to set your password.

6. Confirm your password and return to the Help Center.

7. Sign in and go to Contact us to submit your first request.

🛠 If something doesn’t work

Didn’t receive the confirmation email:
Check your Spam or Promotions folders, wait a few minutes, and try again.

Forgot your password:
On the login screen, click Forgot my password and follow the instructions.

Wrong email address:
Create a new account using the correct email.

🚀 Next steps

• Learn how to track the progress of your tickets here.

• Visit our FAQ to find answers to common questions.