How to open a ticket step by step

Opening a ticket in the Help Center allows you to register your request and track it until it is resolved.

1️⃣ Prerequisites

Before opening a ticket, make sure you:

• Have a registered user account in the Help Center. If you don’t have one yet, see: How to create a user to send requests to the support team.

• Are logged in to your account.

2️⃣ Open a ticket through the Help Center

1. Sign in to the Help Center.

2. Click “Contact us” (at the top of the page).

3. Fill out the form with clear information:

• Subject: a brief summary of your request.

• Description: explain what you were trying to do, what happened, and include any error message if applicable.

• Attachments: add screenshots or files that help illustrate the issue.

4. Click Submit.

📩 After submitting, you will receive a confirmation email, and you can track the status in My activities → Requests.

📌 Next step:
After sending your ticket, check the guide on how to track your requests. 🚀