How and when can I contact the Support Team?

At Involves, our commitment is to provide accessible and efficient support to help resolve any questions you may have.

This article explains all our support channels, their availability by country, and how our service operates during holidays.

1. Our support channels

To provide the best experience, we offer three main channels:

Help Center (24/7 self-service):
This is the fastest way to find answers. Our knowledge base is available 24 hours a day and includes hundreds of guides, tutorials, and solutions to the most common questions. We always recommend starting here.

Live chat:
Ideal for questions that can be solved quickly through a direct conversation with one of our specialists.

Ticket / email support:
Recommended for more detailed questions, technical issues that require investigation, or urgent requests. You can submit a ticket at any time, and our team will follow up.

2. Live support hours by country

Our specialists for Live Chat and Tickets are available Monday to Friday during the following hours:

💡 Note for other countries:
To ensure the best support experience, we recommend contacting us through a ticket. Requests will be handled according to Brasília Time (BRT).

3. Support during weekends and holidays

Weekends:
Our live support (Chat and Tickets) is not available on Saturdays and Sundays. Any requests received during this period will be answered on the next business day.

Holidays:
We operate with a reduced team or remain closed on major national holidays in Mexico, Chile, and Brazil.

💡 Important:
Whenever a holiday is approaching that may affect our support hours, we will notify you in advance through a banner on the main page of our Help Center.

Requests submitted via ticket on those days will be handled in order of arrival on the next business day.