How to track a ticket

Tracking your ticket allows you to see the current status of your request, read responses from the support team, and provide additional information if needed.

Using this feature helps avoid duplicate tickets and allows the support team to respond more quickly and accurately.

Step-by-step: how to track your ticket

1. Sign in to the Help Center.

2. Click on your name or avatar (top right corner) and select My activities.

3. In the Requests section, you will find:

• My requests → tickets you created.

• Requests I’m CC’d on → tickets where you were included as an additional contact.

• Organization requests → all tickets from your company (if you have permission to view them).

4. Use the search field to find a specific ticket by keyword or ticket ID.

5. Filter by Status to see cases that are open, pending, or solved.

6. Click on the ticket to:

• Review the message history

• Reply to the support agent

• Attach files or new screenshots

• Mark the ticket as solved if the issue has already been resolved

📌 Next step:
If you haven’t created your request yet, check the complete guide on how to open a ticket step by step. 🚀